Returns are subject to the following conditions;
If an item arrives damaged, it may be returned for replacement.
If you find that an item was misrepresented on the website, it may be returned for exchange.
If you receive the wrong product in the mail, you may return it in exchange for the correct product.
Items must be returned within 30 days with the original packaging.
Returns will not be accepted for any other reasons.
Refunds will only be granted;
if the item you order is discontinued or back-ordered for more than two weeks.
Or if the item you order was damaged during shipping and there is no available replacement.
Sometimes mistakes happen. If you receive an item other than what you ordered, you may return it for exchange.
Custom/ Hand-Made Items:
Hand made items may not match the photo on the website exactly. Please allow for variation. These are works of art and each is one of a kind. Refunds will only be granted if the item was damaged during shipping and there is no available replacement.
Most of the clothing on this site is made to order based on customer input. When you give us your measurements to have an item made, you must provide accurate measurements or your garment will not fit properly. If you receive a garment that doesn't fit properly, you may return it for alterations, one time, free of charge. If further alterations are needed, they will be charged on an hourly basis. There are no refunds for custom-made clothing. There is no guarantee on turn-around time or on alterations time. If you return a garment for alterations and expedited shipping is required, you will be responsible for the expedited shipping charges.
If you wish to send a garment back for alterations, be sure to include a detailed list of the areas needing adjustments and mail it to us at:
680 Wild Acres Rd.
Osteen, FL 32764
If the mailing label does not include “Attn: alterations”, we won’t be able to accept the package.
We will cover the shipping cost for any valid return or exchange in the form of a store credit, excluding expedited shipping charges.
In the month of December we are making sure that everything order will ship as fast as possible. Have no worries, anything ordered for Christmas will be there on time for you....we have improved our turn around time on orders!
Please allow 1 to 2 weeks for delivery (custom made items may take longer).
Most orders ship within 5 business days.
Most U.S. orders are shipped via UPS ground or USPS Priority Mail.
International Orders ship by Global Priority Mail (where available) and may require additional shipping charges.
Customers outside the U.S. will be notified of the additional shipping charges by e-mail.
If your order will be delayed, you will be notified by email.
Orders paid by check or money order will ship after the check/money order has cleared the bank.